“Sorry” Seems to be the Hardest Word
Posted: September 14, 2012 Filed under: Uncategorized Leave a comment(Cue eye-roll) There is no justification for killing others. Not because Mommy didn’t love you enough. Not because someone grabbed your girlfriend’s ass with both hands. Not because some idiot runs his toothless mouth ’bout the ‘Good Book’ while burning your sacred text. And not because he makes some horrible little web video knocking Islam.
Now that we’ve gotten the obvious, the perfunctory, the things that need not be said out of the way, let me say this:
I’m sorry.
I’m sorry on behalf of Americans. Sorry on behalf of “Christians” (a big tent that needs to get smaller by the by). Sorry on behalf of thinking people, sane people, and normal people of every race color and creed.
Now I’ve really done it. I’ve emasculated myself, emolliated myself, dare I say pussified weakened myself before you all. Shame. Turn away. Don’t look at me. In flaunting my humanity I’m less than human now.
And when our President uttered those two words (or three if you’re scoring the contraction as two) (which he actually never did, but here we go again getting all bogged down in the facts that muck up our system and keep our economy from flourishing as God wants it to) I felt a profound sadness and shame. I thought we were bigger than that. Bigger than stooping so low as to maybe lend someone a hand. Bigger than the regular humanoids who roam the earth with their little problems– feelings and such. Bigger than those among us who sometimes come up small.

If I could I’d turn back history I’d undo all the little moments like these where we prostrate ourselves, shrinking so small and stooping so low as to admit we were wrong:
• To the slaves, pull up your socks and get to work. You can be anything you want to become on this plantation
• To the native Americans like Tonto and the homeless Injun in those pinko commercials who never actually picked up any garbage, just sat around and cried about it, you’ve got your casinos, move on
• To women, some of the most important folks in my life are women, always running around darning socks, baking pies, pushing puppies…good job. Daddy loves you
• Finally, and we can’t cross the street without talking about them, to you gays. Here’s one of them poems you like so much:
You may think your eye is for the straight guy,
But down here that dog won’t fly,
So kiss my ass and say goodbye,
That’s just an expression, don’t even try
Now get out there and roam the earth like it’s your own back forty. God will sort out the details when he comes a riding in on the fiery winged steers and all that shit and feeds all them heathens to the locusts.
The Wonder Years
Posted: August 7, 2012 Filed under: digital media | Tags: Deutsch, facebook, ferrell, Fossey, google, Infomation-overload, olympics, Overload, Phelps, trampire, Ubiquity, Weiner, Westerberg, Wonder Years Leave a comment(Overheard by no one. Ever.)
“I wonder what happened at the Olympics.”
“I guess you’ll have to wait until you get home to find out.”
###
“What do you think she’s like? I wonder what kind of music she’s into, books she’s read, where she’s from…”
“Assuming asking her is off the table, see what you can find out from one of her friends.”
###
“I’ll bet you Michael Phelps is straight as an arrow. He’s probably in bed at eight every night so he can get up and train at five-AM or some ungodly hour. I kind of feel bad for him. He can’t kick back and just do the things dudes do.”
“Yeah. He’s probably never even been to a party. Sucks for him.”
###
“Did you know Anthony Weiner originally wanted to be a weatherman? What a tool. He’s such a mensch it’s pathetic. He’s like the central casting ‘shirt off his back’ Boy Scout.”
“I know. The guy’s gotta loosen up a little. He’s making the rest of us look bad.”
###
“I’m worried about her. I think she’s working herself to death. I think she wants to prove to us that she can handle the freedom of college. We trust her. I just want her to enjoy herself– when she’s done studying of course.”
“The key is make friends and not look back and say ‘I wish I lifted my head up a little and enjoyed myself some.”
If Only We Could Unknow Things
Technology has made the world incredibly small and very translucent in so many ways. The whole concept of not being able to know something or to access information about it instantly from anywhere is almost unthinkable. This is not a diatribe on “Big Brother” and our loss of privacy. The government (or its shadowy puppet-masters if the blogosphere is to be believed) can watch me all they like. I’m not that interesting. Rather, I’m speaking about our loss of those things that were so common and so foundational for so many. The curiosity, opinion rather than ‘fact’, and the dialog that surrounded us are in short supply these days. The ubiquitous “I wonder…” most of us grew up with has gone the way of the hula-hoop. Many of life’s mysteries, writ large and small, have been ‘solved.’
In many ways this is a good thing. Finding what you’re looking for quickly and verifying it against multiple sources is nearly always a good thing. “Why belabor through debate what you can know,” has its place. But I can’t help but wonder if this seeming God’s-eye, three-hundred-sixty-degree view of everything actually acts as blinders more often than not. I worry we take so much in we retain very little.
“Did you hear about the shooting in Aurora?”
“OMG. Will Ferrell just called Kristen Stewart a ‘trampire’!!!”
Nothing sticks for long. There’s always more right behind it. Size gets distorted as everything gets force-fed into 140 characters or a million Facebook comments.
The Ephemeral Empire.
But mostly I worry we’re greatly diminished by our growing inability to understand and go beyond what we cannot see, what isn’t captured and made data.
To market a product (or create one) people used to engage in copious amounts of people-watching. Cognitive Anthropologist Dr. Bob Deutsch once told me that successful marketers are always astute observers of “people in life”, like Diane Fossey observed and came to understand gorillas in the mist.
Now we have behavior monitoring. Someone hit your website. Drop a cookie and work backwards as to how they got there. Look for ‘likes’ and funnel them at the point of decision.
Fine. For salmon.
The Deeper Part of the River
But if that’s all you’ve got, you’re in trouble. Our obsession with action has left us with decreasing understanding of why (or why not) the things happen. We only know that they happen or are statistically probable to happen. I’m not advocating going back to the bad old days of “birds of a feather” bucketing where nine of ten products were aimed toward “soccer moms.” We’re way past that. But I don’t want to lose sight of the things that happen that can’t be measured, captured, or categorized. What makes folks tick, not just what makes them click. Trusting your eyes and ears as much as your data. Or more.
Like the “Ghost on the Canvas” from one of my favorite Paul Westerberg songs, too often, “people don’t know when they’re looking at soul.”
Pity.
Olympic Torched
Posted: July 25, 2012 Filed under: digital media, Uncategorized | Tags: apple, Blackberry, facebook, google, huffingtonpost, iCloud, MobileMe, Napster, olympics, samsung, screens, spotify Leave a commentThe London Olympiad is upon us, and I for one am thrilled. In a ‘win at any cost’ sports culture that mimics our larger society whether we want to admit that or not, the Olympics somehow float high above the grit despite the sponsorships, despite the doping, and despite the professionalization that’s foundationally changed the Olympics over the past few decades.
Underpinning it all is a wonderful set of tenets we could all do worse than to strive to achieve in our everyday lives:
Not to win but to take part.
Not the triumph but the struggle.
Not to have conquered but to have fought well.
So here are a few ideas I think merit recognition for their ‘going for gold’ if not ever achieving it.
Gold: Huffington Post
HuffPo may not have vanquished traditional News formats across media, but it certainly has made its presence known– and quickly. In just seven years it’s been bought, become one of the most visited News sites, and won a Pulitzer Prize. Not bad. What I like most about it is that it’s the proverbial box of chocolates. It’s got hard news and gossip, syndication/aggregation and original reporting, national and hyper-local news, liberal and conservative points of view. There’s something for everyone without being just completely vanilla, as in the USA Today. Rather than saying nothing, HuffPo says seemingly everything. Cool.
Runner-up: Facebook
Like The Dream Team, people love to hate. But, Facebook is bringing lots of the best parts of the web together under one blue roof. Acquisition of Instagram, integration of Spotify, and many other land grabs continue to make The Facebook the shiniest site on Earth for most folks.
Silver: MobileMe
What if all your stuff was synched and stored in the Cloud? Wouldn’t that be awesome?! Yes. It is. Before iCloud and other services made that de rigueur, there was MobileMe, Apple’s Hindenburg meets Pinto blemish. A great idea that just never worked, MobileMe was tantamount to asking all of your stuff to stop working. It effectively shut down all conversation between devices like a third martini over dinner with your in-laws. Undaunted, Big Mac came back strong and MobileMe is all but forgotten. I like that Apple makes computers but isn’t a computer itself. This was the ultimate feet of clay demonstration of that. Happens.
Runner-up: RIM/Blackberry
Seeing Blackberry’s struggles is like the opening sequence of The Agony of Defeat. I’m not even sure if that epic tumble was from the Olympics, but it was Ski Jumping, so close enough. Blackberry pioneered the multi-purpose mobile space, blazed the trail, was run over by an iTank, dusted itself off only to get speed bumped by a speeding ‘droidmobile’. They brought their 400m game to the Marathon with predictable results.
Bronze: Napster
In so many ways Napster was the ‘straw that stirs the drink’ for so much of what we have today. Before getting squashed like a bug, it egged the Music Industrial Complex, ushering in the likes of Spotify, Pandora, SoundCloud and others who crossed the chasm from traditional to digital delivery on a bridge fashioned from the charred bones of Napster. P2P got rolling in earnest with Napster. “Don’t own it, share it” became the mantra for a whole generation, second only to “don’t buy it when you can burn it.” While its reach did exceed its grasp legally and ethically, Napster began the process of people looking to each other and not to corporations for answers, ideas, and of course, music. Rock on.
Runner-Up: Samsung
Apple and Samsung need to get a room already. These two remind me of the Harding-Kerrigan soap opera. Engaged in an Olympic-sized pissing contest over patents, Made-in-the-USA (by way of China) Apple stares down the “menace from the East” with global Gold in the balance. Sorry, that was the made-for-TV Olympic-hype version. But don’t sleep on Samsung. They could very definitely medal in the Handset 400. My money’s on Apple to nip them at the tape.
None of these products won it all and that’s precisely the point. They strived. They tried. They pushed themselves and their competition to the limit. Isn’t that what we all should aspire to do? Not competing against anyone but competing for someone. For ourselves, our ideals, our ideas. The Olympics are about Personal Best, not destroy everyone in your path.
Prediction Time
It wouldn’t be a Sporting event if we didn’t have wages on it.
Gold
All of us. That’s right. I think over the next fortnight or so we’re going to get a glimpse into how multiple technologies, multiple screens, can be used in a complementary way for regular folks, not just the Adderall-with-a-Mountain-Dew-chaser gamers. Use the web to learn more about events, contestants, venues…while also providing your own color commentary on your social web. With the apps out there and the anticipated coverage London will receive, it will be easier and more fun than ever.
Silver
Chicago. The City of Broad Shoulders wanted the Summer Olympics. When they see what an enormous cluster it is for Londoners, they’ll thank Mrs. O’Leary’s Cow they lost the bid. It’s not like they’re not used to losing.
Bronze
Innocence. I think the Olympic flame stirs something in even the most jaded hipster among us. What it stands for deep down at its core is pretty good stuff. While the McOlympification continues to dismay and disappoint, I think there’ll be enough genuine passion, genuine appreciation, and genuine sportsmanship and camaraderie to keep the flame aflicker.
Let your Games begin.
Goohoo!
Posted: July 19, 2012 Filed under: Uncategorized | Tags: AOL, google, Melissa Mayer, new media, traditional media, Yahoo! Leave a commentAs you’ve probably heard, Yahoo just hired ex-Googler Marissa Mayer as its new CEO. She is the company’s fifth CEO in five years. But can yet another CEO change the fate of the struggling company? It got me thinking.
I get sad when I see “paperboys” (themselves now in their forties) literally throwing a rolled up log of dead tree at “customers” before peeling off. Really? Dinosaurs no longer roam the earth. Equally, though, I cringe at the gilded turd sites and applications that so beautifully say nothing in their perfectly developed pointlessness.
These folks need one another. Here’s a case in point.
I had a great lunch with a good friend and super smart guy recently. He was mentioning that in his particular company “the cavalry is always coming.” Mind you, his is a phenomenal company and very venerable, but it’s always had a bit of envy hardwired in its DNA. They’ve always been one person away from MEGA success in their collective mind.
Finally, at a recent meeting someone finally stepped up and said what some of the newer management had been thinking. “We are the ones we’ve been waiting for. We have everything and everyone we need right here.” Crickets. Crickets. One muted ‘harrumph.’ Then the meeting continued.
This is all too common in most organizations. Most of us envy and fantasize about what we don’t have because it’s easier than really focusing and digging in on making what we do have great. At the risk of going all Dr. Phil on you, I’m pretty sure this is why so many relationships fail. Marriages. Jobs. Friendships. Working at them is hard stuff. A clean sheet of paper is so much easier.
Except it isn’t.
Mr. Clean Doesn’t Always Get the Job Done
The Cleaning House solution very seldom works in my experience. It looks good. It’s accompanied by lots of optimistic, confident proclamations about a new lease on life, fresh takes, and infusions of vim and vigor. It’s got to be better than the tired limp-along that preceded it, right? Not usually. New people, however brilliant and talented (which by the way they all are on paper or in the abstract) rarely know very much about you and your particular situation. They require significant ramp-up time. They bring new flavor to the cultural stew — some of it good and some bitter. It generally takes them a long time to get productive. Some never do. Such is life.
Would you actually be going faster with the limp-alongs you had prior? Probably. They presumably knew your business and their roles within it or they wouldn’t have been there in the first place. If they were bad from the get-go, perhaps it’s you who should be packing.
Don’t get me wrong. I’m all for turning the page on individuals or en masse depending on the situation. Some people are incorrigible and cancerous. Some just aren’t good enough or don’t do what you need done now. I would just never start there. To me, that speaks to ego more than anything else. “New Sheriff in Town” syndrome. Kicking ass and taking names… so much cliched babble from people who read too many books ghost-written for ex-coaches. If you’re looking to sports analogies look at Bill Parcells. He took over a NY Jets team that was 1-15 and with essentially the same personnel he turned it into a 9-7 team the very next season and a 12-4 team two years later.
The secret? There is no secret. He worked with what he had. He got people aligned around a goal. He put them in positions to succeed. He held them accountable.
Contrast that to so much cleaning house that happens in industry today. In retail Sears, JC Penny, and a host of venerable giants routinely clean house, yet their downward trajectory doesn’t change. In addition to Yahoo, AOL, MySpace, and other tech companies have turned over everything except a new leaf.
The key question is: is there enough talent? If there is but it’s unmotivated, uninvested (often literally), or has ‘personality quirks’ that make it thorny, it’s a management problem. The answer? Manage. Lead.
Old + New is Better than Old vs. New
As so many “old” media properties are joined with or taken over by “new” media companies this is playing out in exquisite detail. The New think the Old knows nothing about technology or how the media landscape works these days. Old media types snicker at these skinny jeans who only know content distribution and nothing of how to actually create it. Venus meets Mars– only it’s not chocolate meets peanut-butter but kerosene meets water.
The fact is that technology properly applied to rock-solid content creation makes magic. Push combines with Pull. Collective enjoyment and personal paths both flourish. Three companies that demonstrate this to perfection are Discovery Networks, NPR, and ESPN. They all have rich traditions, but all have (early) adopted technology without throwing the content baby out with the technical bath water. They’ve brought the brands along and the audiences with them.
So with all due respect, good luck Ms. Mayer. But perhaps Y! should think carefully before entirely jettisoning the old for the new. Take an honest inventory of what you have and what you need. You might have more than you think. Only time will tell.
This originally appeared in iMedia.
A Flat PBR
Posted: July 16, 2012 Filed under: digital media | Tags: clarity, communications, elegance, google, jargon, NFC, simplicity, strategy, technology Leave a commentThat’s short for “Princess Bride Reference.” As in:
Buttercup: Westley, what about the R.O.U.S.’s?
Westley: Rodents Of Unusual Size? I don’t think they exist.
Cut to Westley being mauled by Ratzilla.
Funny stuff. In movies. But in business, particularly technology, acronyms are spreading like rats in a subway tunnel and becoming just as big a nuisance.
Take NFC. For the six of you who haven’t Googled it yet, it stands for near field communication, a proximity-based means of transferring data between two “aware devices.” A base application of the technology would be a “virtual wallet” which allows you to pay for things via mobile phone easily and securely. That’s just the tip of the iceberg, really. NFC has the potential to greatly enhance productivity (could we manufacture products in the U.S. again?), provide timely and accurate records transfer (no more amputating the wrong leg), and a host of other applications technically feasible if we’d only imagine them.
You’d think with potential like this we’d want the very best and brightest from all walks of life working on it, right? Not really. It’s still very much couched behind a byzantine wall of acronyms and jargon, accessed only by the secret password of the geekiest inner circles.
Why? My belief is that knowledge is power. If I know something that you don’t I lord that over you, consciously or unconsciously. It’s not surprising then that NFC is obligatory in every presentation within the Technology Marketing speaking circuit where all audience members are encouraged to pat the person on the left and right on the back for keeping the circle small. Conversely, if I don’t know something I might be tempted to use jargon you don’t know until you lose interest, become intimidated that you have no idea what I’m talking about, or just buy my bluff that anyone who talks like this must surely be a ninja at what they do.
Less cynical people think it’s the result of us (especially marketing folks) living in a 140-character world. Abrvtn bcmes rqrd. Possibly. I’m all about brevity. I firmly believe distilling complex things down to their essence is not just good communication, but good thinking. Filtering and Processing are twin towers of great minds.
But there’s shorthand and there’s inside baseball. I think this is the latter.
For instance, our company has a large operation in Montreal which I visit frequently. Of course, everyone is bilingual (at a minimum). I won’t go into the failings of our U.S. educational system as it pertains to language. I’m always so impressed by my colleagues seeking to communicate clearly based on their audience. If two people are speaking to each other it is nearly always in French. If I approach, they’ll invariably begin speaking in English whether they are talking about a project plan or last night’s Canadien’s game. Assuming it’s the same conversation continued so I can understand it, I think their fluency is remarkable, but even more so their manners.
That’s right. I said I admire greatly the manners of the French Canadians.
Contrast that with how we use language amongst ourselves here. Imagine you popped into a random meeting inside the company next door. (I’ve actually done this and the results were extraordinary. Farsi is easier to pick up than an hour-long conversation on Encryption.)
One thing I was struck by during the whole sub-prime debacle was how incredibly and obviously stupid it was once it was laid bare in plain English. Up until that point it was couched in jargon and rhetoric that when properly translated by experts said—“this is for us to know and you to (never) find out.”
This isn’t just in banking or government (the reigning BAD or “Best Acronym Deliverers”), it’s all of us. When jargon increases in our company, usually logic decreases. The beautiful elegance of a great product or concept is so wonderfully simple it’s easy to articulate. The inverse is true as well. I had a boss once who said if your corporate strategy couldn’t be written on the back of your business card it was too damn long. Today, most business cards would have to be the size of a Publisher’s Clearing House cardboard check to hold what could loosely be described as a strategy.
Check out this video from Google in which an engineer explains how Google uses social data in its rankings:
This is very complicated stuff presented by a very “inside” technical guy. And yet we understand every word. He breaks it down, makes it intelligible without in any way talking down to us.
If your simple questions are met with overly convoluted answers, hit pause—and for God’s sake don’t “just go with it”. “Believe me, it makes sense,” went out the window and down the toilet with so much written-off debt, the Pontiac Aztec, and several product briefs that have crossed my desk recently.
When you go back to your meeting rooms, listen to what your company’s working on with fresh ears. Better still, have a friend from outside the company (and preferably outside the industry) spend a day in your meetings. If he or she can’t make heads or tails of it even after asking for clarification, you may not be sitting on a bubble, but your business may not be ready to pop either. The skeleton key of gobbledygook has opened too many doors for too long. We’re on to it. There’s only so much hydro-, oxi, -ectate, and financial instruments we can be duped by.
Before the world calls BS on your alphabet stew, clean it up yourself. If your strategy won’t fit on the back of your business card, assuming you still have some of those lying around, it’s probably too damn long. And take a page from the French (Canadians), try speaking as if you actually want to be understood.
C’est si bonne.
This post originally appeared in iMedia.
America’s “Math” Problem
Posted: July 13, 2012 Filed under: Uncategorized 2 CommentsYou are sitting in row 18 of a commercial airplane. Passengers are asked to exit from the front of the aircraft. Rows 1-4 deplane, then 5-10, and so on. There are 6 passengers in row 17. They’re standing to move forward down the carefully illuminated aisle. How can it be that someone from row 19 is already in the aisle queuing?
You are departing a commuter ferry. 2 lines form to cross a single-file gangway. A person from Lane 1 steps forward. A person from Lane 2 follows. This continues. Just before you make the giant step from Lane 1 to the gangway, a heavily perfumed woman from Lane 2 bum rushes a dapper older gent also from Lane 2.
WTF? See what I mean? If we can’t answer the question of “what number logically follows (row) 17?” or complete the following infinite sequence ‘1212121212’ what chance do we really have to beat the Indians or Chinese?
The world of transportation is not the only venue our lack of facility with numbers is exposed. Just this morning I received two reports. One showed our industry growing by 3% versus the same month last year. The second report showed it shrinking by -2.4% over that same period.
Banks and businesses routinely claim to be on the precipice of going under yet pay out incredible bonuses to key employees with perfect hair. “They had great years” the bosses say.
Seems the numbers today are in the eye of the beholder.
I went to Catholic school and was an average student. Math was actually my worst subject. This was the late seventies and early eighties before advances in pharmacology. I’m pretty sure I had a terrible undiagnosed case of Notgivingashit, but that’s neither here nor there. I do, however, clearly recall something about Math being objective. 2+2=4. Maybe I was sick that day, but it wasn’t “unless 5 is the number you’re shooting for” or “…this month.” Sister Droningon was pretty clear that these were as absolute as the Pope’s infallible fingertip on the pulse of pubescent urban youths.
I’m not really sure what to do to remediate this problem. Obviously, people wouldn’t do Math in an intentionally non-linear fashion. Intentionally reaching the wrong conclusion is unthinkable in a civilized society. Right?
So, it can’t be “will” to follow the most atomic law of the universe, but “skill.”
My suggestion is we create a “Jazzersize-esque” Arithmetic Fitness movement where 2+2=4 for most of the people most of the time except payday, tax day, and St. Patrick’s Day. We could make cool hipster tees from Brooklyn with interesting, discreet use of the Pi symbol. Ryan Seacrest could host a reality show about struggling MIT mathematician wannabes called “Carry the One.”
I’m telling you, this thing has legs. Two of them. Unless there are good reasons for it to have more or less.
Happy Friday the 13th to all of you. Unless it’s Leap Year or you’re in the Southern Hemisphere.
What the Zuck?
Posted: June 27, 2012 Filed under: Uncategorized | Tags: advertising, facebook, media, pandora, subscription, zuckerberg Leave a commentDear Mark Zuckerberg,
I know the stock price is way down and you just got married. Look, times are tough. I’ve been there. I was a young newlywed once too. So let me give you $10 to get you through. If things don’t pick up, no problem. Come see me next month and I’ll give you $10 more. Just ‘paying it forward’ as they say.
Let me explain a bit about myself first.
I never, ever wanted my children to be named after me. I don’t want them to go where I went to school. Most importantly, I don’t want them to follow in my professional footsteps. It’s not just that I want them to forge their own unique paths. On the professional front, I’m retracing my footsteps myself. They’ve lead to a cliff. Now I’m walking backward to try to find a way around.
The assumptions I held dear – like ‘good creativity trumps the interruption that is part and parcel of advertising’ – are becoming more and more patently false every day.
Pecked to Death by (Aflac) Ducks
Last week I was awoken by the vibration of my phone on the nightstand. It was 3:12AM. I had received a text. I had won a contest. I had never entered. “Winning.”
Charlie Ergen, former client, former professional gambler, current CEO of satellite giant Dish Network, recently launched a commercial-skipping service. Why? He had to. The jig is up.
“Ultimately, broadcasters and advertisers have to change the way they do business or they run the risk of linear TV becoming obsolete,” he told the Wall Street Journal. The same is true for Radio. Web. Mobile. Outdoor. You name it. I’d mention newspapers but that would just be piling on.
More proof: Pandora is lapping the traditional field on a monthly basis. If it was a fight, they’d stop it. Why? Either zero or very few ads. Ahh, the sounds of silence.
At a minimum, unchecked interruptive advertising is on its last legs. Not some slow growing cancer that folks used to call “old age.” Fast-moving, get-your-affairs-in-order kind of cancer. While it took me around the world, made me life-long friends with many great people, and treated me like gold, I’ll join you in dancing on its grave. Enough is enough.
“The dream is over.” – John Lennon
I remember vividly celebrating and even parroting Alex Bogusky’s proclamation (perhaps apocryphal), “Everything is an advertising opportunity.”
I wanted to believe it because that was my business. I was an ad guy. I wanted to believe there was nothing but blue ocean ahead.
Alas, like the ocean itself, we’ve polluted it to the point where prolonged exposure is dangerous.
Everything is not an advertising opportunity. I half expect to go to Mass Sunday and find the Host has a Nike swoosh and the Consecration sponsored by Dunkin’ Donuts.
Let’s go back to Facebook for a minute. Unlike the haters, I love (the) Facebook. It serves an incredibly useful purpose. It connects. I value few things as I do connections. Sure, some are superficial at best. While I am connected to a girl I revered in the fifth grade, I’d hardly call that connection meaningful. On the other hand, I can keep apprised of the goings on of good friends near and far as we’re all running our separate courses. I can see their kids. I can share playlists like the ’80s never left. It’s useful and I’m grateful for it.
But it’s a failure, right? I mean, it sucks as an ad delivery venue. The little banner ads are lame. The “sponsored posts” by creepy anthropomorphic brands leave me either cold or enraged. (As an aside, I don’t care that “Dallas” is coming back with the remaining “living” cast. What did I do or say to lead Facebook to believe I would?)
Mobile is even worse.
So they’re failures, all those hoodied coders, because they built something that adds value to its users lives but sucks as an ad vehicle. Really? Is that where we are?
I hope not, but think so.
Ask for the (New) Order
Don’t get me wrong. If they want to collect a paycheck, they need a plan to make money. So here is my modest proposal.
Ask.
Go ahead, Zuck. Tell us what you must have known all along. People are gong to have to actually pay for a service or else live through a whoreified, horrifying user experience. We can take it. YouTube announced the other day they’re getting ready to ask for my money too. It’s OK.
Five bucks a month, no problem. Ten? Grudgingly. More than that? I’ll check out Path or any one of the raft of competitors you will be creating. You see, asking people to pay for quality goods in a free marketplace makes even Democrats and Republicans smile. It’s this faux free that is killing us.
There’s plenty of precedents. We pay for HBO. It has no commercials. We pay for apps. Same. I pay for Spotify. Ditto. I want to give you money. Please take it. Don’t compromise your vision or change my experience for Aunt Jemimah or Orville Reddenbocker.
Old Math Still Works
Here’s a little back of the napkin math: there are supposedly 835,525,280 Facebook users globally. Charge us each $10 a month and you get $8,355,252,800 per month! That’s $100,263,033,600 annually. Am I missing something? OK, there are a lot of “light” users in there. Lot’s of them just won’t pay. Period. So cut that in half and you get $50,131,516,800. I’ve never proclaimed to be a math wizard, but this seems pretty straightforward to me.
Everything Old is New Again
What would they do with all that revenue? It would be a little bit like the wayback machine. Monies now poured into catchy copy, peel-backs and jingles would actually be allocated to making products better and servicing them better. People would find out about products through friends and acquaintances, both in-person and virtual. I think Google would have a huge role, obviously, but I think peer-to-peer referrals and recommendations (Foursquare, Yelp…) would increasingly gain traction too. When people want or need something they’ll seek it out from both the ‘God’s Eye’ and peer perspectives.
Will we go through the looking glass and come to miss our ads? God no. But in the event we do, we can toggle the levers a bit. That’s the balance most of us will find. Pay less per month or per content chunk, get a few (more) ads. Poor people or tightwads? Sorry. Release the ad hounds.
For those who can afford to pay, content creators will compete for dollars not unlike in a grand European market. There’s a skinned lamb, beside a rutabaga, next to fresh-roasted almonds and cured olives. I’ve got a fixed budget, so decisions have to be made. I’ll end up buying less, but more purposefully. What I pay for I’ll invariably use, unlike the free stuff that usually ends up in the compost heap. I don’t know about you, but I think we need to move back to the time when we paid for things based on our perceived value of them, not our perceived value to the merchant. What’s been sold to us as “free” isn’t free at all. It comes at an immeasurable cost in terms of time and stress as we struggle to keep our noses above the junk (mail).
That Faustian bargain was no bargain at all as it turns out.
This article is available online at:
http://www.forbes.com/sites/ciocentral/2012/06/26/an-open-letter-to-zuck-forget-ads-make-us-pay-for-facebook/
Unplugged.
Posted: June 13, 2012 Filed under: digital media | Tags: apple, Blackberry, iPad, Khan Academy, NPR, radio, Technology Cluttter 2 CommentsThe phantom vibration in my pocket from the iPhone that wasn’t there was the least of it.
Yesterday I bit the Apple. I did what I was warned never to do. I put all my technology down and walked away. For twelve hours.
I’m blessed to commute by ferry. Having left my iPhone, iPad, and laptop locked away in my office (as much from me as from any would-be thieves) I set out on foot for the fifteen-minute walk from my office to the boat.
I played with the now impotent headphones in my pocket nervously. The first thing I noticed was the birds. Spring had sprung and they played call and response even amongst the office buildings and industrial landscape.
The next thing was the sirens. Goddamn but there are a lot of sirens in the city. Who knew? I wondered which were Police versus Fire or Ambulances. I feel sure I used to know. Was it my imagination or were some more urgent than others? Maybe just nearer?
I soon passed the Children’s Museum (lots of chortles and squeeeels) and arrived at the boat.
That’s when it hit me.
I felt like Ebenezer Scrooge tripping back through time or Patrick Swayze in “Ghost.” That’s a bad feeling. On so many levels.
Virtually everyone was heads down. They took no notice. Most wore headphones. Some scrunched over mobile phones (still lots of Blackberries!). Technology is not improving our posture, I can tell you. Many tapped away on iPads or read Kindles. A few Type-A’s banged away on laptops but they were high-achiever showoffs.
I could have been butt naked and on fire and nobody would have been the wiser. Every person was locked away in his or her own little Private Idaho, alone and oblivious to everyone and everything surrounding them.
Even the boat’s bar had been compromised. A crowd of mostly financial types stood around in club ties, vodka sodas in one hand and phones in the other. Every thirty-seconds or so– regardless of whether or not they were mid-sentence– they not-so-furtively glanced and scrolled.
Certainly ten years ago this would have been social ineptitude of the highest order. Now nobody batted an eye.
Hmm.
I got off the boat a half hour later. A light drizzle was falling. I wondered if my daughter’s soccer practice had been interrupted and dismissed early. Did my wife pick her up? Did a teammate’s family drive her home? Was she standing there under a tree, mop of soaked red hair pasted to her forehead waiting, waiting, waiting for her Dad to arrive?
How would I know without my fu*&ing phone!?
I put on the radio to distract myself. I normally stream from my phone via Bluetooth. I don’t even have the pre-sets programmed in the car. Oh my God. What an audio wasteland of cheese and snake oil. My ears wept. I found NPR and thanked my Maker.
I screeched into the parking lot like Burt Reynolds in “Smokey and the Bandit.” Practice was still in session. No calls had been made to Social Services. Whew.
I got home. Had dinner. Was noticeably distracted by the lack of distractions. This must be what it’s like to wake from a coma after many years. I finally found focus and learned many things I didn’t know about my kids’ school, our dog’s incorrigible prey drive, and the neighbors. Bucolic my ass!
After dinner and dishes we checked homework. It’s hard to be a role model where complex fractions are concerned. Can’t we just check Khan Academy and…
Doh!
After the kids went to bed my wife and I talked. Not skyped. Talked. While hard at first, this was prime iPad hour after all, I nevertheless got the hang of it after some time. New Analog Me and my wife talked about plans for the summer, projects we’d like to do around the house, how Mormons could possibly be Christian… You know. The usual.
We had a glass of wine or three and went to bed. I felt tired but very much awake.
I woke up once during the night thinking I’d heard the phone vibrating on the bedside table, but fell back to sleep with surprising ease.
Then morning came. Like the picture of God reaching for Adam on the ceiling of the Sistine Chapel (and missing it by ‘that much’) I reached reflexively and futilely for a phone that was not there.
I showered, dressed, and had breakfast with the family. We talked about what we might do over the weekend in between their various activities. I prepped to leave at once not really wanting to but simultaneously feeling like things were very much in a good place at the same time.
I headed to the boat with a very “quiet mind” I think the Buddhists call it.
I hopped the ferry and in forty-five minutes was back in the office. I unlocked the desk drawer like Pandora (the myth, not the app– wait, that’s weird) and pulled out the iPhone first. No calls. Two texts. Both stupid.
I fired up the laptop. Emails were something different altogether. Hundreds of business emails and dozens in my Gmail since 6PM the night before.
With a mighty wave of my mouse I mass-deleted like a man (self) possessed. I ended up with a handful of “important” emails that certainly could have waited and did.
I was back in the saddle, but changed. The rest of the day I didn’t check as much, didn’t click so often. I began to sit apart from my ‘stuff’.
I wrote a lot. I made phone calls. Get this– I even thought about stuff deeply.
For me, technology had addled my mind to the point where I was becoming a mile wide and an inch deep. I made incremental progress on dozens of things but finished the final nail on precious few.
Putting it all down. Leaning back. Stepping back. It gave me a feeling of satisfaction and wholeness I hadn’t had in some time.
Technology is awesome and getting better every day. There’s just too goddamn much of it.
Left unchecked it had moved from a tool, to a crutch, to a vice. That’s no good.
So my advice to you is try going cold turkey. Walk away. It will still be there when you get back. When you bite the apple you won’t fall from grace. You’ll be happier in the garden.
(This article originally appeared in iMedia)
Shellaxing Nostalgic
Posted: April 4, 2012 Filed under: digital media, radio | Tags: Music, records, Sonos, technology Leave a comment80s
I remember when I was a kid– late grammar school, early high school– whenever I could scrape some money together I’d hop on my bike and head over to either Home of the Hits or Record Mine, my favorite record stores. Not only did they have a great selection of cool shit, they had a great selection of used cool shit. For between three and ten bucks you could pick up some most excellent vinyl. Good times. Good times.
The best part about vinyl was that it was physical. You held it. Touched it. Regarded it. And the physical form impacted the art itself. If it was a bit warped you got the roller-coaster effect. If it was a bit scratched you got somewhere between hissing and skipping. Hissing could be kind of cool. Skipping, not so much. You could remedy certain skips by putting a penny on the needle. Necessity is the mother of invention. Or Frank Zappa.
(No. I did not go to school with Moses, smartass.)
Then there were the record covers. They told stories and were often held in as high regard as the vinyl they protected. Sticky Fingers and Sgt. Pepper’s come to mind. I remember going through the Sgt. Pepper’s cover for hour upon hour detecting the stoner humor and ‘hidden’ references to John Lennon dying. There was a way to place a butter knife across the words on the bass drum so you could plainly read the words “He Die” if you craned your head just so.
90s
Vinyl
was replaced by the compact disc. Physical virtues were eliminated. It was just about sound now. I was kind of bummed to lose lyrics and album art, but oh-my-God was the sound good. Most people had at least one decent system in their house with a good amp and massive honking speakers. Add a CD component and…BOOM. I scared myself the first time I popped in In Utero. That was some glorious racket.
2000s
I’m all luck, no skill, but defied the odds to become CMO of the country’s largest specialty audio retailer– Tweeter Home Entertainment. When I got in the chair, the business had already begun to tilt from audio toward video as ‘flat panels’ cropped up everywhere like poppies. But we still had some audio that would reduce an audiophile to his knees: Krell, Logan Martin, Focal, MacIntosh…I get weepy just thinking about it.
Customers
would bring their own disks in (vinyl was little more than a novelty at this point) and try them on all the different speakers. Occasionally they’d disappear for a few minutes with a salesman into the alley behind the store, emerging with big grins “totally psyched” to listen to one particular track REALLY LOUD.
Don’t judge.
As I’d visit stores, though, I began to notice a thin layer of dust covering most of the better speakers. Across the parking lot or down the street at a Big Box people began to shuttle in and out for these new fangled “iPods” the ‘computer company’ Apple had come out with. They were like jukeboxes shrunk to fit in your pocket by some Gene Roddenberry inspired engineering.
“Wait until they find out the sound is shit,” our wizened sales guys snickered, noses to the window as customers streamed past not noticing them.
Within months our loyal customers began to reappear, like salmon returning home. Their dalliance was a fit of pique. They’d returned to where they belonged: the House of Quality Audio. All was right with the world. Right?
“Work this (iPod) into my car dash!” they said, almost in unison.
Gulp.
Taking what we could get, we installed a boatload of aftermarket aux-in iPod systems. Most of them were cloogy as shit, but cloogy iPod access was better than no iPod access at all. Customers voted with their wallets.
We also began to sell some Bose iPod docking systems. Where we once sold hundreds of systems for thousands of dollars, we now sold hundreds of docks for hundreds of dollars.
Whereas customers used to bring in their vinyl, then their CDs, to hear how their stuff would sound on different systems, now they brought in their iPods and listened to them on various little dock systems.
“Now they’ll hear the error of their ways,” the now smaller group of purist salesmen snickered. Surely the compression, the lack of dimension and range would expose the lack of quality and folks would return to their CDs or maybe even those new BluRays that were even more robust than CDs!
“I’ll take it,” they said to the $199 Chinese piece. As I watched this I noticed that my elbows had an inch of dust on them from where I had been leaning on the gorgeous mahogany-cased speakers, rubbing my temples.
Customers had rejected the long-term commitment of high-end audio components and the ‘all or nothing’ CD proposition. They sacrificed real beauty and meaningful conversation for cheap aural sex.
(Whitney) Houston, we have a problem.
2010s
Tweeter is no more. I move on with Survivor’s Guilt.
I have an eighth-grader and a fifth-grader. Neither has ever purchased a CD. I haven’t in five years. I have not used my beautiful Pioneer CD player in about that long.
You’d be tempted to think that the Reynolds Era of music had hit bottom, found its nadir.
Not really. In fact, I think my kids are nearly as into music as I was at that age. The difference is that my friends and I used to buy pizzas. These kids buy slices. I learned about stuff on MTV. They go to YouTube. I was into the lyrics and who played what on every track. They don’t give a shit. It’s different, but there is no less interest.
The Reynolds have even moved past the iPod to some extent, with the incomparable Sonos acting as the workhorse. Not only can we access all of our local music files, we can listen to global music in terms of Trance music from Transylvania on Mog, Spotify, Rdio, Rhapsody… Try to stump it. I defy you. It’s the oracle of Delphi for music. It knows and accesses all.
Much has been made about what radio is and what a jukebox is. It’s a tired subject kept alive by tired people. “Real radio has real people curation,” they drone on and on. Whatever.
Everyone loved and listened to radio. It’s true. Know why? It was the only fucking way to hear music you didn’t own. That’s why. Now it isn’t. It’s one way among many. Deal with it. Move on. Whether radio requires people as curators versus algorithms is like asking if we need people in control towers with binoculars or can we use radar. Nobody cares. Just get the planes down safely.
The point of all this is that things have actually inverted. We used to have to go to the music—to the record store, to the radio, to the sacred stereo. And when we got there we took what it gave us and liked it. There were few options.
Now the music comes to us. The mountain has come to Mohammed. If you have your phone, it’s there. If there’s a computer, it’s there. If you can get a signal, it’s there. If you can’t get a signal, it’s (stored) there. On a plane. On a train. At a game. In the rain. Dr. Seuss would be pleased.
And not just music, but your music, customized to your tastes, pre-set and tuned to your ear, is never out of reach.
That makes me want to sing.
To those who set their clocks backward, I say this: pin your diapers and get on with it. You can adapt and thrive. For all his quirks, Darwin was a pretty smart guy. The strong will survive—typically at the expense of the weak. Time to pick.
Think of it this way—if we actually did hop in your way-back-machine when radio and the music industry were just twinkles in their parents’ eyes and I told you that you could reach a global audience effortlessly, with virtually no barriers, would you have taken it? If I said all you have to do is convince people your content matters, is worthy of your audience’s time and treasure, would you have accepted the competition on that basis? I think you would have. I think that’s why 99% of people got into these businesses in the first place. They loved radio, loved music, and thought it was a downright sexy way to make a living.
They were right. It still is.
So, for those who are fighting so hard to turn back the clock and preserve delivery mechanisms over music and content, I quote from Danny Aiello’s Guardian Angel character in Jacob’s Ladder:
“If you’re frightened of dying and you’re holding on, you’ll see devils tearing your life away. But if you’ve made your peace, then the devils are really angels, freeing you from the earth.”
Make your peace Tower Huggers. Make your peace. It’s (Stairway to) Heaven these days. If you Let it Be.
Curly Was Wrong
Posted: March 26, 2012 Filed under: Uncategorized | Tags: amazon, apple, facebook, foursquare, functionality, marketing, purposefulness, technology, twitter, utility 1 CommentI was reading Fast Company’s list of “Most Innovative Companies” when it struck me: Curly was wrong.
You know– leather-faced Curly from City Slickers. Specifically when he (played by all-time badass Jack Palance) was imparting his cowboy wisdom on hapless (and now similarly leather-faced Oscar host) Billy Crystal that the key to life was ‘just one thing.’
All apologies, but wrong.
Life is about a bunch of things. Big things. Smaller things. But “things” plural. Fast Company’s top four most innovative companies—Apple, Facebook, Google, and Amazon—have this decidedly in common. In a seemingly ‘there’s an app for that world’ where ‘do one thing and do it better than anyone else’ is the mantra, they stand in contrast to a degree. Their utility is not one-dimensional or limited in any way. Their future seems wider, not deeper.
I won’t belabor the Applification of America. Apple is pervasive, thanks largely to ease of use and enormous utility. Apple works like you think it should and does a bunch of stuff that makes your life better or more enjoyable—even if you didn’t know it prior. What started with the iconic Mac has ballooned into something much, much more—a mix of hardware and software wrapped around an elegant experiential core. Even now, Apple seems nearer to its beginning than its end. Don’t delude yourself. We’ll all be driving Apple cars soon and asking Siri where the best place to beat the meter is.
Facebook began as a great way to keep in touch with friends new and old, to share some pictures, and blow off a little steam and time. Now it’s a way to share music, is on its way to becoming the prevalent Search venue, and will soon be all of our personal valet. It will know what we want—from turkey sandwich to Turkey vacation—before we do. Its key is that it’s so outwardly anthropomorphic. It doesn’t feel like software or layered databases. It feels like the corner pub, the high school reunion, or Aunt Gertrude’s parlor. Eight-hundred million people and counting stick with Facebook and all its foibles because we’re deeply engaged with it and have too much invested to unplug from it and move to Google+ or any of the other suitors for our social pursuits. In time, I have every reason to believe the Pinterests of the world will be bought or buried, reincarnated inside THE Facebook as it further solidifies its position as the place people digitally commune with one another for a long, long time.
Google, in contrast to Facebook’s warm and fuzzy human qualities, was the icily efficient box you typed search terms into. Remember that? Now it is email, calendars, maps, hardware, and the single best way to visualize a 3D rendering of the ulnar nerve. We all feed it more and use it more because it works—usually quickly and efficiently. Honestly, we’d all be reduced to nose-picking mouth-breathers if it went away one day. It is the undisputed champion of moving information into our heads. Think about it. Its utility and inroads into our lives (and soon our wallets) will grow unabated for the foreseeable future. Google it. You’ll see.
Amazon was a place to buy books. Now you can get Hugo Boss jeans (I’m told), organic pickles, or authentic MG (the iconic British convertible) cufflinks. Oh, and you could even get a Kindle, arguably doing more to promote reading than Harry Potter. With a significant share of hardware, software, and content sales, Amazon is not just transforming retail, but virtually all industries. It works. People like it. It’s simple. Why change?
Ultimately, I’ll give Curly this—they all began with ‘just one thing.’ From there, they consolidated their bases and built upon them vast, diverse enterprises that give us all more and more reason to use them. And use them. And use them some more. If it aint broke, don’t fix it, most of us say.
In a world increasingly thin-sliced, these four (with Foursquare hot on their heels) are becoming less specialized and more generally utilitarian. One and done competitors should take care. These all-in-one giants are not quite monopolies, but they’ve clearly got hotels on the green and yellow properties. They’re so hard to avoid because no one really wants to.
There’s a time for the new and a time for the familiar. And as these familiars are proving, there’s profit in bringing the new inside a familiar trusted source environment.
Don’t tell Curly. He’s packing.
(This post originally appeared in iMedia http://blogs.imediaconnection.com/blog/2012/03/26/curly-was-wrong/)


