Start the Presses!

This past week’s events provided more questions than answers for me. Some things will almost certainly be iconized for eternity as a question mark however much “evidence” is amassed in the intervening months and years.

 

Some things did come into sharper focus.

 

NCIS is a show, not an apprenticeship.

I would have bet my bottom dollar that this whole incident was perpetrated by some guy named Toby or something similar from Wyoming or any of the other lower 48. It felt relatively amateurish in its execution. I read online that its timing mirrored closely to other domestic terrorist events like Waco and Oklahoma City. It was Patriots’ Day (a perfect photo-negative springboard for twisted minds of actual anti-patriots). It was Tax Day.

 

So when I went online like so many millions and saw this photo on 4chan, the crowdsourced photo site which was attempting to crack the case in real-time, I thought: “bingo.” Goofy looking white guy. Who holds a backpack like that?

SxEK5lS

Case closed. Except it wasn’t. We still don’t know most of the details, but it seems clear that the perps are not McVeigh wannabes. Or this unfortunate guy who’s probably a history teacher somewhere.

 

I was wrong. You know why? I don’t know diddly about crime solving. My only experience with police work came as a seventeen year old in college. Suffice it to say I was not on the solving end of the equation. Then, like this week, the real pros quickly sussed out what was what.

 

Speaking of which…

 

Journalism will never be the same.

 

While I wasn’t a crime fighter, I was a journalism major. In watching the coverage of this spectacle, I was shocked by just how bad so much of it was. I think I know why. It’s a chicken and egg dilemma. Social media puts information out globally in real time. Some of this turns out to be fact. Much of it turns out to be decidedly not. So it’s understandable that professional journalists don’t want to be in the awkward position of being on-air and scooped repeatedly by some wannabe Jimmy Olsen from Jamaica Plain. Confirming things two hours after the rest of America has read the tweet is deflating. This journalistic race to keep up and keep relevant leads to IDing one of the terrorists as the missing Brown University student. We now know that’s patently false.

 

It’s not bad enough for that kid’s parents that he’s missing. Now he’s alive but a despised terrorist accused on a global basis. Then he’s missing again. Just imagine. I can’t.

 

In the most humbling gaffe, CNN reported that they had it on high authority that the suspects are “dark skinned.” It was the journalistic equivalent of the cable company saying they’ll be over between 8am and 4pm. Totally useless. And inexcusable. People are on high alert already. Now we just casually throw it out there that anyone without Irish pallor is a prime suspect? Not good. Not smart. Not journalism.

 

I’m going to hold the NY Post off to the side. I think CNN and most of the other coverage I got it wrong because the were sloppy and skipped steps in the process to try to keep up. The Post, as always, knew what it was doing, knew it was wrong, and did in anyway. That’s not journalism and the less said about the Post the better.

 

The double-edged sword.

 

Social media enabled by technology undoubtedly played a role in apprehending a vile murderer yesterday. That’s great. In fact, authorities are to be commended on leaning into it rather than fighting against it as has happened so often in the past. They in effect deputized a whole city to tighten the net on this criminal. It worked.

 

But in the same way that booze can take ideas conceived in the heart and usher them directly to the mouth (and sometimes the loins in the most unfortunate cases) without running them through the gristmill of the brain, social media short circuited the journalistic process. It took whispers and gave them a microphone without benefit of editing, fact-checking, moral debate, or just letting them breathe a minute so they can be examined and reflected on.

 

The Boston Globe is up for sale largely because its printing presses belong in a history museum not a modern media organization. But in the time it took took typesetters, illustrators, and pressmen to get all the news that’s fit to print off the presses and into an audience’s hot little hands, real journalist pros had ample time to make absolutely sure they had it right more often than not and that it was being expressed succinctly, clearly, and and accurately. I don’t think it’s any coincidence that Globe journalists get high marks for their coverage.


Maybe we don’t need presses. But we do need time. Time allows for curation. And curation is the filter that separates the Brown student from the white noise.


(Dis)(Re)connect

I think this whole mess is about connections or our lack thereof. I also believe that connections are our salvation. But real ones. Not IP ones. Not iConnections.

The only way you could do something like what happened at the marathon is if you viewed all those bystanders as separate and apart from you. At this point whether “you” is a person, a group of people, a nation or a region is unclear. But I’m sure “you” feel disconnected. Otherwise you’d be blowing up yourself, right?

On a macro level I think that since the harmonic convergence of the 60s the world is now retreating back into our respective corners. Turns out love is not, in fact, all we need. Seems we need stuff, wealth, power, guns and devices. Lots and lots of devices.

The Us vs. Them that’s playing out on the global stage is mutated a bit on smaller scale. It’s not Us vs. Them but Me and You. It’s less sinister and corrosive but no less dangerous. Whereas Us vs. Them (UvT moving forward) frequently takes the form of aggression towards our neighbors, MaY takes the form of regression. It’s a retreat into our shells. Our heads ensconced in headphones and soon Google Glasses if Satan is real as I strongly suspect, we plug into our vWorlds and disconnect from our real ones. Sorry, the real one. We all come at it differently, but there’s just one. And we share it.
isolation
I see tweets and headlines today about “What can Tech do in response to yesterday’s bombing?” or godforbid “What can advertising do…?”

Nothing.

I take it back. There is something.

Lay down your weapons. We can’t app or advertise our way out of this jam. Don’t push the quick fix. These will be the hard yards. This is the proverbial crawl through glass. We have to actually do something. Not talk about doing something. Not create a “something experience”. There is no app for this.

It’s not about starting a movement. It’s about moving. Action.

And real discussion. We obviously need to find out who did this and handle our business there. But there’s a million or more right behind them. That’s one place I agree with Gun nuts. If you take an AK away bad guys will come up with something else to murder and maim. That’s sadly true. We are obligated to make it harder, however, but it’s a fair point. Guns do kill people but it really is true that it’s actually people that kill people.

And so people have to start talking to people again. In the pubs. In the coffee shops. At soccer games. In the lunch room.  Around the dinner table. Disconnect the devices and reconnect with our fellow humans.

Gawker.com will still be there when we get back. The question is will our first-person interactions make third-person social voyeurism less appealing.

I guess we’ll have to google that bridge when we come to it.

(Yes, I’m aware I’m delivering this sermon via blog. Boston wasn’t built in a day. But it was blown up on one.)


Cry Wolf

Like the face of God, a high June sun, or Olivia Wilde, some things are too overwhelming and shine too brightly to behold directly.

 

So we turn away.

 

Similarly, the same is often true in the negative. At the top of that list for me is Sandy Hook. The topic is so big is should be written about but so big that it could not be. That it happened. How it happened. What’s happened in its wake. What has not.

 

But sooner or later stuff has to be dealt with. It’s emotional whack-a-mole. Maybe not today and maybe not tomorrow, but it will raise its head somewhere sometime. This is the inherent flaw in the compartmentalization strategy so many of us employ. You may sleep softly in the master suite of the mind, but the bomb detonating in the basement will kill you just the same.

 

I first got to know “Jack” about four years ago when he was two or three. I don’t know why I put his name in quotes. His name is actually Jack. I’m not feeling very creative. But let’s call his dad “Maurice.” Maurice, or ‘Mo’ as I’ll call him moving forward, and I worked together.

 

Mo had a charmingly infuriating ritual of Skyping with Jack every afternoon.

 

Without headphones.

 

We all braced ourselves each afternoon like it was a train rumbling by on schedule. It was to be endured, not indulged.

 

“How was your day?”

-Gooooood!

“Are you listening to Mommy?”

-Noooooo!

“OK, I’ll see you at suppertime when I get home.”

-Mac ‘n’ Cheeeeeeese!

 

You get the point.

 

Every so often I’d photobomb their Skypes with hilarious two-fingered bunny ears over Mo’s head or funny faces with oddly juxtaposed arched eyebrow and droopy mouth. Again, hilarious.

 

Then I started to just set my chin just above Mo’s head and talk to Jack myself. We’d talk about candy, dolls (this is the subject of a separate post), lacrosse… Whatever came to mind. Sure, the genius of creating brilliant, optimized, interruptive marking innovation was derailed, but I liked it despite its lack of real purpose or substance.

 

Mo eventually left the company to pursue fame and fortune elsewhere. I was happy for him. He was taking his shot. But I was sad for me. Afternoons were eerily quiet and filled with the kind of business patter that makes real people want to eat bees rather than listen to another tortuous minute of it.

 

Maybe six months ago I met up with Mo and Jack at my son’s lacrosse game in their town. Jack’s eyes were wide at the size and speed of the eighth graders. His ears perked up with every crunching pad-on-pad hit and all the bawdy sideline banter (contrary to popular belief, seventh and eighth grade is where language development really occurs).

 

Jack had fun and I had fun watching him have fun. I was happy my son was *big* now to little kids but a little misty that he wasn’t wide-eyed like that any more himself and never would be again.

 

(Why didn’t we do the Skype equivalent when he was that age? Page one another perhaps?)

 

Mo and I are in touch all the time– usually a snarky text or profanity-laced voicemail at the office. Sometimes we get together for a drink and talk about old times, current times, kids and wives, mutual friends…with a pinch of deeper water sprinkled in with the Johnny Black (him, not me. I’m bourbon all the way.)

 

I rang him up yesterday. Sounded like the same old Mo.

 

“What’s up?”

“Not much. What’s up with you?”

“Not much. You traveling this week?”

“No. I’m in town. Actually I’m at the hospital.”

“Finally getting snipped?”

“No. Jack just got out of surgery. He had a tumor removed from his spine. We’ll know if it’s cancerous or benign in a few days.”

 

I’m immediately transported back. I’m at Logan airport just getting off a flight from Montreal. Really, though, I’m in the basement. As I get off the plane I notice on the CNN monitor news crews outside what looks like a school. My first thought is some Emo kid has had enough again and some town is going to be missing its middle linebacker this season. As if high schooler on high schoolericide barely warrants Wolf Blitzer any more. I walked right on past and to the parking garage.

 

I briefly thought about throwing NPR on to see what was going on but instead chose my “Cold as Balls” Spotify playlist. I got home to my pretty cushy suburb whistling Beck’s “Cold Brains” and thinking ‘What’s a dipshit like me doing in a place like this?’, pleased. But there was a little whisper between the notes– a little voice that wanted me to see what the hell Wolf was talking about.

wolf-blitzer-work-final copy

Twenty-something dead. Children. Little children. Stories of mothers and sons, brothers and fathers were swirling. Checking twitter only exacerbated the complete and utter overload.

 

Brain…shutting…down.

 

Sound became echoey. The picture got fuzzy. I wasn’t passing out. I was passing in. Come get me when Colbert comes on shouted the Medulla Oblongata. (Actually, I don’t think it does that but conjuring up the various parts of the brain is an excellent diversion from the actual, stark matter at hand.)

 

See what I did there? Another lock on the basement door.

 

Parents dropped their kids off, babies really, for school and lots of them are still waiting to pick them up from the dismissal line.

 

That. Just. Happened.

 

So as Jack convalesces while his parents and family wring their hands I’m left to think of the black holes of the mind where things go in but never come out. Our psychic cellars.

 

I don’t mean to get all Steven Covey on you because I’m not Mormon and have much better hair, but exactly what does it take to put first things first? At what point do we stop tweeting, surfing, posting and blogging (cue ironic snicker) long enough to get our heads out of our virtual lives to stick both feet in our actual ones?

 

If you think your iPhone4 glass is fragile, you’re missing the larger point.

 

As for Jack, he’ll be fine. I know it without knowing it. As the Cardinals convene to discuss succession plans and cessation plans, Jack to me is the real essence of Faith. Belief without proof. Jack will be out there with pads on in a few months and making noise of his own. I have faith.

 

So, my advice is less Words with Friends and more words with friends– preferably in person.

 

And clean out that basement now. Don’t wait until Wolf is at your door.

 

 


Tiptoe Through the Tulips

People generally have a love of shiny things (see Kardashian, Kim). This is particularly true of the Dutch. If you’ve ever been to Amsterdam, you know that while it’s often grey, or perhaps precisely because it’s grey, the people there are abundantly colorful and take particular pleasure in the shinier things in life.

While this can make for a fabulous visit you’ll never forget (except for the parts you want to or can’t remember), it also can cause problems. In the seventeenth century the Dutch went mad for tulips. Blinded by beauty, lust and a love of shortcuts not unique to them, their infatuations nearly brought about their ruin.

I think there’s a lot to be learned here.

Coming from the East, tulips were exotically beautiful. As demand exceeded supply, they became the ‘it’ thing for the Dutch across the socio-economic spectrum. At the high point, bulbs were going for more than the average annual income of the working Dutchman. Their bulbs were as sought after as diamonds.

While certain laws fail to apply in Amsterdam, the laws of supply and demand have always existed. People went all-in on tulip speculation, banking that demand would always outstrip supply and these fragile bulbs were a sound and sturdy investment.

Then one day, as quickly as the craze came, it went. In the same way that the Dutch were swept up in a tulip frenzy seemingly overnight, they seemed to equally sober up in unison. Tulip traders were greeted by nothing more than the sounds of crickets when only the day prior they were in the eye of a buying hurricane.

Kaput.

geraldscarfe.com

geraldscarfe.com

What happened? On the Buy side of the equation, sometimes our heart and loins trump our heads, and rational thought gets drowned out (see Petraeus, David). As Woody Allen famously said in response to the question of how he could marry a much, much younger woman who also happened to be his common-law daughter, “The heart wants what it wants.” While we can debate the legitimacy of the “passion” defense in terms of flowers or frauleins, what we cannot deny is the fact that blind lust in all its forms is as old as dirt.

We also have to recognize that while The Tulip Tumult pre-dates baseball by centuries, this was definitely a swing for the fences. Buying tulips for a few guilders and selling them for hundreds or even thousands sounded a whole hell of a lot better than farming, tending to sheep, banging nails or dealing with rude and unreasonable customers as a merchant. It was hard not to think of bedazzled clogs and cruising down the canals in a sweet new pimped-out boat. No doubt they knew that there was risk but suspended disbelief as their heart whispered for them to do.

Hmm. I feel as though I’ve heard about this recently in the financial pages.

Now on the Demand side, I think two things probably conspired to bring a frost to the tulips. First, eventually someone came to their senses and recognized that their behavior had been unwise if not downright wrong. They told someone and it spread quickly. You see, people deep down knew they were being foolish, knew their speculation was based on their hearts and not their heads. They just needed a bit of a slap, not an anvil intervention. Then they were driven to make amends with incredible speed. Think of Ferris Bueller tearing up the stairs to jump in bed before his parents discover he was ever gone.

Second, THE Plague was in their midst. When people start dropping all around you in hideous and grotesque ways and you don’t know why, things get serious pretty quickly. You put aside foolish things.

I said you put aside foolish things.

Like tulips. And other things that glitter but aren’t gold.

Do we need a financial plague or a political one for us to turn away from gimmicks and shortcuts and go back to what made us great– daring vision, practical skills and an incredible commitment to doing things the hard way?

I hope not.

So smell the tulips, but just smell them. Bring some home after a hard day’s work and you’ll enjoy them even more.


A Flat PBR

That’s short for “Princess Bride Reference.” As in:

Buttercup: Westley, what about the R.O.U.S.’s?

Westley: Rodents Of Unusual Size? I don’t think they exist.

Cut to Westley being mauled by Ratzilla.

Funny stuff. In movies. But in business, particularly technology, acronyms are spreading like rats in a subway tunnel and becoming just as big a nuisance.

Take NFC. For the six of you who haven’t Googled it yet, it stands for near field communication, a proximity-based means of transferring data between two “aware devices.” A base application of the technology would be a “virtual wallet” which allows you to pay for things via mobile phone easily and securely. That’s just the tip of the iceberg, really. NFC has the potential to greatly enhance productivity (could we manufacture products in the U.S. again?), provide timely and accurate records transfer (no more amputating the wrong leg), and a host of other applications technically feasible if we’d only imagine them.

You’d think with potential like this we’d want the very best and brightest from all walks of life working on it, right? Not really. It’s still very much couched behind a byzantine wall of acronyms and jargon, accessed only by the secret password of the geekiest inner circles.

Why? My belief is that knowledge is power. If I know something that you don’t I lord that over you, consciously or unconsciously. It’s not surprising then that NFC is obligatory in every presentation within the Technology Marketing speaking circuit where all audience members are encouraged to pat the person on the left and right on the back for keeping the circle small. Conversely, if I don’t know something I might be tempted to use jargon you don’t know until you lose interest, become intimidated that you have no idea what I’m talking about, or just buy my bluff that anyone who talks like this must surely be a ninja at what they do.

Less cynical people think it’s the result of us (especially marketing folks) living in a 140-character world. Abrvtn bcmes rqrd. Possibly. I’m all about brevity. I firmly believe distilling complex things down to their essence is not just good communication, but good thinking. Filtering and Processing are twin towers of great minds.

But there’s shorthand and there’s inside baseball. I think this is the latter.

For instance, our company has a large operation in Montreal which I visit frequently. Of course, everyone is bilingual (at a minimum). I won’t go into the failings of our U.S. educational system as it pertains to language. I’m always so impressed by my colleagues seeking to communicate clearly based on their audience. If two people are speaking to each other it is nearly always in French. If I approach, they’ll invariably begin speaking in English whether they are talking about a project plan or last night’s Canadien’s game. Assuming it’s the same conversation continued so I can understand it, I think their fluency is remarkable, but even more so their manners.

That’s right. I said I admire greatly the manners of the French Canadians.

Contrast that with how we use language amongst ourselves here. Imagine you popped into a random meeting inside the company next door. (I’ve actually done this and the results were extraordinary. Farsi is easier to pick up than an hour-long conversation on Encryption.)

One thing I was struck by during the whole sub-prime debacle was how incredibly and obviously stupid it was once it was laid bare in plain English. Up until that point it was couched in jargon and rhetoric that when properly translated by experts said—“this is for us to know and you to (never) find out.”

This isn’t just in banking or government (the reigning BAD or “Best Acronym Deliverers”), it’s all of us. When jargon increases in our company, usually logic decreases. The beautiful elegance of a great product or concept is so wonderfully simple it’s easy to articulate. The inverse is true as well. I had a boss once who said if your corporate strategy couldn’t be written on the back of your business card it was too damn long. Today, most business cards would have to be the size of a Publisher’s Clearing House cardboard check to hold what could loosely be described as a strategy.

Check out this video from Google in which an engineer explains how Google uses social data in its rankings:

 

This is very complicated stuff presented by a very “inside” technical guy. And yet we understand every word. He breaks it down, makes it intelligible without in any way talking down to us.

If your simple questions are met with overly convoluted answers, hit pause—and for God’s sake don’t “just go with it”. “Believe me, it makes sense,” went out the window and down the toilet with so much written-off debt, the Pontiac Aztec, and several product briefs that have crossed my desk recently.

When you go back to your meeting rooms, listen to what your company’s working on with fresh ears. Better still, have a friend from outside the company (and preferably outside the industry) spend a day in your meetings. If he or she can’t make heads or tails of it even after asking for clarification, you may not be sitting on a bubble, but your business may not be ready to pop either. The skeleton key of gobbledygook has opened too many doors for too long. We’re on to it. There’s only so much hydro-, oxi, -ectate, and financial instruments we can be duped by.

Before the world calls BS on your alphabet stew, clean it up yourself. If your strategy won’t fit on the back of your business card, assuming you still have some of those lying around, it’s probably too damn long. And take a page from the French (Canadians), try speaking as if you actually want to be understood.

C’est si bonne.

This post originally appeared in iMedia.


Shellaxing Nostalgic

80s
I remember when I was a kid– late grammar school, early high school– whenever I could scrape some money together I’d hop on my bike and head over to either Home of the Hits or Record Mine, my favorite record stores. Not only did they have a great selection of cool shit, they had a great selection of used cool shit. For between three and ten bucks you could pick up some most excellent vinyl. Good times. Good times.

The best part about vinyl was that it was physical. You held it. Touched it. Regarded it. And the physical form impacted the art itself. If it was a bit warped you got the roller-coaster effect. If it was a bit scratched you got somewhere between hissing and skipping. Hissing could be kind of cool. Skipping, not so much. You could remedy certain skips by putting a penny on the needle. Necessity is the mother of invention. Or Frank Zappa.

(No. I did not go to school with Moses, smartass.)

Then there were the record covers. They told stories and were often held in as high regard as the vinyl they protected. Sticky Fingers and Sgt. Pepper’s come to mind. I remember going through the Sgt. Pepper’s cover for hour upon hour detecting the stoner humor and ‘hidden’ references to John Lennon dying. There was a way to place a butter knife across the words on the bass drum so you could plainly read the words “He Die” if you craned your head just so.

90s
Vinyl was replaced by the compact disc. Physical virtues were eliminated. It was just about sound now. I was kind of bummed to lose lyrics and album art, but oh-my-God was the sound good. Most people had at least one decent system in their house with a good amp and massive honking speakers. Add a CD component and…BOOM. I scared myself the first time I popped in In Utero. That was some glorious racket.

2000s
I’m all luck, no skill, but defied the odds to become CMO of the country’s largest specialty audio retailer– Tweeter Home Entertainment. When I got in the chair, the business had already begun to tilt from audio toward video as ‘flat panels’ cropped up everywhere like poppies. But we still had some audio that would reduce an audiophile to his knees: Krell, Logan Martin, Focal, MacIntosh…I get weepy just thinking about it.

Customers would bring their own disks in (vinyl was little more than a novelty at this point) and try them on all the different speakers. Occasionally they’d disappear for a few minutes with a salesman into the alley behind the store, emerging with big grins “totally psyched” to listen to one particular track REALLY LOUD.

Don’t judge.

As I’d visit stores, though, I began to notice a thin layer of dust covering most of the better speakers. Across the parking lot or down the street at a Big Box people began to shuttle in and out for these new fangled “iPods” the ‘computer company’ Apple had come out with. They were like jukeboxes shrunk to fit in your pocket by some Gene Roddenberry inspired engineering.

“Wait until they find out the sound is shit,” our wizened sales guys snickered, noses to the window as customers streamed past not noticing them.

Within months our loyal customers began to reappear, like salmon returning home. Their dalliance was a fit of pique. They’d returned to where they belonged: the House of Quality Audio. All was right with the world. Right?

“Work this (iPod) into my car dash!” they said, almost in unison.

Gulp.

Taking what we could get, we installed a boatload of aftermarket aux-in iPod systems. Most of them were cloogy as shit, but cloogy iPod access was better than no iPod access at all. Customers voted with their wallets.

We also began to sell some Bose iPod docking systems. Where we once sold hundreds of systems for thousands of dollars, we now sold hundreds of docks for hundreds of dollars.

Whereas customers used to bring in their vinyl, then their CDs, to hear how their stuff would sound on different systems, now they brought in their iPods and listened to them on various little dock systems.

“Now they’ll hear the error of their ways,” the now smaller group of purist salesmen snickered. Surely the compression, the lack of dimension and range would expose the lack of quality and folks would return to their CDs or maybe even those new BluRays that were even more robust than CDs!

“I’ll take it,” they said to the $199 Chinese piece. As I watched this I noticed that my elbows had an inch of dust on them from where I had been leaning on the gorgeous mahogany-cased speakers, rubbing my temples.

Customers had rejected the long-term commitment of high-end audio components and the ‘all or nothing’ CD proposition. They sacrificed real beauty and meaningful conversation for cheap aural sex.

(Whitney) Houston, we have a problem.

2010s
Tweeter is no more. I move on with Survivor’s Guilt.

I have an eighth-grader and a fifth-grader. Neither has ever purchased a CD. I haven’t in five years. I have not used my beautiful Pioneer CD player in about that long.

You’d be tempted to think that the Reynolds Era of music had hit bottom, found its nadir.

Not really. In fact, I think my kids are nearly as into music as I was at that age. The difference is that my friends and I used to buy pizzas. These kids buy slices. I learned about stuff on MTV. They go to YouTube. I was into the lyrics and who played what on every track. They don’t give a shit. It’s different, but there is no less interest.

The Reynolds have even moved past the iPod to some extent, with the incomparable Sonos acting as the workhorse. Not only can we access all of our local music files, we can listen to global music in terms of Trance music from Transylvania on Mog, Spotify, Rdio, Rhapsody… Try to stump it. I defy you. It’s the oracle of Delphi for music. It knows and accesses all.

Much has been made about what radio is and what a jukebox is. It’s a tired subject kept alive by tired people. “Real radio has real people curation,” they drone on and on. Whatever.

Everyone loved and listened to radio. It’s true. Know why? It was the only fucking way to hear music you didn’t own. That’s why. Now it isn’t. It’s one way among many. Deal with it. Move on. Whether radio requires people as curators versus algorithms is like asking if we need people in control towers with binoculars or can we use radar. Nobody cares. Just get the planes down safely.

The point of all this is that things have actually inverted. We used to have to go to the music—to the record store, to the radio, to the sacred stereo. And when we got there we took what it gave us and liked it. There were few options.

Now the music comes to us. The mountain has come to Mohammed. If you have your phone, it’s there. If there’s a computer, it’s there. If you can get a signal, it’s there. If you can’t get a signal, it’s (stored) there. On a plane. On a train. At a game. In the rain. Dr. Seuss would be pleased.

And not just music, but your music, customized to your tastes, pre-set and tuned to your ear, is never out of reach.

That makes me want to sing.

To those who set their clocks backward, I say this: pin your diapers and get on with it. You can adapt and thrive. For all his quirks, Darwin was a pretty smart guy. The strong will survive—typically at the expense of the weak. Time to pick.

Think of it this way—if we actually did hop in your way-back-machine when radio and the music industry were just twinkles in their parents’ eyes and I told you that you could reach a global audience effortlessly, with virtually no barriers, would you have taken it? If I said all you have to do is convince people your content matters, is worthy of your audience’s time and treasure, would you have accepted the competition on that basis? I think you would have. I think that’s why 99% of people got into these businesses in the first place. They loved radio, loved music, and thought it was a downright sexy way to make a living.

They were right. It still is.
So, for those who are fighting so hard to turn back the clock and preserve delivery mechanisms over music and content, I quote from Danny Aiello’s Guardian Angel character in Jacob’s Ladder:

“If you’re frightened of dying and you’re holding on, you’ll see devils tearing your life away. But if you’ve made your peace, then the devils are really angels, freeing you from the earth.”

Make your peace Tower Huggers. Make your peace. It’s (Stairway to) Heaven these days. If you Let it Be.


Curly Was Wrong

Curly Was Wrong

I was reading Fast Company’s list of “Most Innovative Companies” when it struck me: Curly was wrong.

You know– leather-faced Curly from City Slickers. Specifically when he (played by all-time badass Jack Palance) was imparting his cowboy wisdom on hapless (and now similarly leather-faced Oscar host) Billy Crystal that the key to life was ‘just one thing.’

All apologies, but wrong.

Life is about a bunch of things. Big things. Smaller things. But “things” plural. Fast Company’s top four most innovative companies—Apple, Facebook, Google, and Amazon—have this decidedly in common. In a seemingly ‘there’s an app for that world’ where ‘do one thing and do it better than anyone else’ is the mantra, they stand in contrast to a degree. Their utility is not one-dimensional or limited in any way. Their future seems wider, not deeper.

I won’t belabor the Applification of America. Apple is pervasive, thanks largely to ease of use and enormous utility. Apple works like you think it should and does a bunch of stuff that makes your life better or more enjoyable—even if you didn’t know it prior. What started with the iconic Mac has ballooned into something much, much more—a mix of hardware and software wrapped around an elegant experiential core. Even now, Apple seems nearer to its beginning than its end. Don’t delude yourself. We’ll all be driving Apple cars soon and asking Siri where the best place to beat the meter is.

Facebook began as a great way to keep in touch with friends new and old, to share some pictures, and blow off a little steam and time. Now it’s a way to share music, is on its way to becoming the prevalent Search venue, and will soon be all of our personal valet. It will know what we want—from turkey sandwich to Turkey vacation—before we do. Its key is that it’s so outwardly anthropomorphic. It doesn’t feel like software or layered databases. It feels like the corner pub, the high school reunion, or Aunt Gertrude’s parlor. Eight-hundred million people and counting stick with Facebook and all its foibles because we’re deeply engaged with it and have too much invested to unplug from it and move to Google+ or any of the other suitors for our social pursuits. In time, I have every reason to believe the Pinterests of the world will be bought or buried, reincarnated inside THE Facebook as it further solidifies its position as the place people digitally commune with one another for a long, long time.

Google, in contrast to Facebook’s warm and fuzzy human qualities, was the icily efficient box you typed search terms into. Remember that? Now it is email, calendars, maps, hardware, and the single best way to visualize a 3D rendering of the ulnar nerve. We all feed it more and use it more because it works—usually quickly and efficiently. Honestly, we’d all be reduced to nose-picking mouth-breathers if it went away one day. It is the undisputed champion of moving information into our heads. Think about it. Its utility and inroads into our lives (and soon our wallets) will grow unabated for the foreseeable future. Google it. You’ll see.

Amazon was a place to buy books. Now you can get Hugo Boss jeans (I’m told), organic pickles, or authentic MG (the iconic British convertible) cufflinks. Oh, and you could even get a Kindle, arguably doing more to promote reading than Harry Potter. With a significant share of hardware, software, and content sales, Amazon is not just transforming retail, but virtually all industries. It works. People like it. It’s simple. Why change?

Ultimately, I’ll give Curly this—they all began with ‘just one thing.’ From there, they consolidated their bases and built upon them vast, diverse enterprises that give us all more and more reason to use them. And use them. And use them some more. If it aint broke, don’t fix it, most of us say.

In a world increasingly thin-sliced, these four (with Foursquare hot on their heels) are becoming less specialized and more generally utilitarian. One and done competitors should take care. These all-in-one giants are not quite monopolies, but they’ve clearly got hotels on the green and yellow properties. They’re so hard to avoid because no one really wants to.

There’s a time for the new and a time for the familiar. And as these familiars are proving, there’s profit in bringing the new inside a familiar trusted source environment.

Don’t tell Curly. He’s packing.

 

 

(This post originally appeared in iMedia http://blogs.imediaconnection.com/blog/2012/03/26/curly-was-wrong/)


shift-control

I’m lucky. I have two great kids. But they’re kids. Sometimes their minds take a step back just before their bodies take two steps forward. (I got a C+ in my one Education class, so I’m pretty qualified here.)

My son recently had such an episode. So we decided to put a moat around him—the old ‘put him on an island.’ No mobile, iPad, iPod, television, or computer– other than for schoolwork. Isolate him so he can think of his err in solitude. Sounded like a solid plan.

Useless. I checked in on his Facebook. Pretty active for someone without access to it. Maybe he’d discovered (or invented!) a literal form of cloud computing. What I do know is this: despite our worst intentions, life moved on fine for him– a bit less elegantly perhaps, but he was far from the monk’s incommunicado we were shooting for.

I felt like Wile E. Coyote. So close, yet so far.

The bottom line is, the genie is out of the bottle when it comes to content. In fact the genie has made the bottle her bitch for daring to think it was content itself. It isn’t.

Whether it’s the bad prose of a lovesick thirteen year old, the call to courage from a rebel leader on some chaotic front line, or a song the big labels didn’t think would climb the charts, it will find its mark as surely as if it was shot from Apollo’s bow. Every time.

You can restrict people’s movement but not their content, their communication. Jail them. Kill them. (Both of which I briefly considered) but their voice, their content, is completely fungible in a connected world. It slips passed any guard, under any door, out any window.

Iran “turned off the Internet” last week. Good luck with that. They can kill rebels, but they can’t quiet them. Technology now favors the many, not the one. Fortune once favored the puppeteer. Now she favors the wireless.